Privacy Policy
Information We Collect
When you place an order, create an account, or contact us, we collect information such as your name, email address, shipping and billing address, phone number, and order details. Payment card information is collected and processed directly by Stripe — we never see or store your full card number.
We also automatically collect basic usage data when you browse the Site, such as pages viewed, referring source, device/browser type, and approximate session activity, to help us understand traffic and improve the store.
How We Use Your Information
- To process and fulfill your orders, including shipping and customer service
- To send order confirmations, shipping updates, and (if you opt in at checkout) marketing emails about new products and promotions
- To respond to support requests and warranty or return claims
- To improve our Site and product offerings based on aggregate traffic and behavior trends
- To detect and prevent fraud
Sharing Your Information
We do not sell your personal information. We share information only with the service providers needed to run the store, including:
- Stripe — payment processing
- USPS and other shipping carriers — order fulfillment and delivery
- Our hosting and email providers — running the Site and sending transactional/marketing email
Marketing Emails
If you opt in at checkout, we'll send you emails about your order status, new products, and promotions. You can unsubscribe at any time using the link at the bottom of any marketing email.
Cookies
We use cookies to keep your cart working, remember your session, and understand how visitors use the Site. You can disable cookies in your browser, though some Site features may not work correctly without them.
Data Retention
We retain order and account information for as long as needed to fulfill orders, comply with legal and tax obligations, and resolve disputes.
Your Rights
You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it (subject to our legal obligation to retain order records), by emailing us.
Contact
Questions about this policy can be sent to hello@robinhoodpickleball.com.