Robinhood Pickleball
Robinhood Pickleball
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Shipping & Returns

Shipping

Ships from the US via USPS — Ground Advantage or Priority Mail, calculated to your address at checkout.

Delivered Packages

Once an order ships, we'll email you tracking information. If the carrier's tracking shows a package was delivered to the address provided at checkout, the order is considered delivered.

If you believe your package wasn't received despite a delivery confirmation, please first check your mailbox, porch, garage, and with neighbors or other household members, then contact the carrier directly to file a delivery investigation. Reach out to us and we're happy to assist with that investigation.

We're not responsible for packages the carrier confirms as delivered to the address provided at checkout, including packages that are lost, stolen, or misplaced after delivery — but we review these on a case-by-case basis, including any evidence the carrier itself later provides (for example, an admission of misdelivery).

Returns

We offer a 21-day return window from the date your order is delivered (or from your order date if no tracking is available). To start a return, visit our Returns Center and enter your order number and email — we'll ask for a couple of photos so we can check the paddle's condition before approving.

Eligible for a refund

  • Unused paddles in like-new condition — no play wear, scuffing, or edge damage
  • Items that arrived damaged or defective
  • Wrong item shipped

Not eligible for a refund

  • Used paddles. Any paddle showing signs of play — ball-strike marks on the face, edge guard scuffing, grip wear, or added tape — is not eligible for a money-back refund. If the issue is a manufacturing defect, we'll offer a warranty replacement or repair instead.
  • "Not USAPA-approved" is not a valid return reason. This is disclosed on the product page before you buy — the paddle is legal for rec play, drills, and non-sanctioned leagues, and USAPA certification for sanctioned tournament play is in progress. Requests to return an otherwise-fine paddle for this reason won't be approved.
  • Paddles that have been physically modified (added edge tape, lead tape, grip swaps, sanding, etc.)
  • Returns submitted without photos, or outside the 21-day window, unless the issue is a manufacturing defect
  • Original shipping costs — return shipping is the customer's responsibility unless we shipped the wrong item or it arrived damaged

Approved returns are refunded to your original payment method within 5-10 business days of us receiving and inspecting the item.

Manufacturing Defect Warranty

Every paddle carries a separate 6-month warranty against manufacturing defects, independent of the return window above — this covers things like core delamination, face cracking under normal play, or a handle separating from the paddle body. It does not cover normal wear and tear, cosmetic scuffing, or damage from misuse, accidents, or unauthorized modification.

How to file a warranty claim

  • Contact us with your order number and a description of the issue
  • We'll ask for photos or a short video showing the defect
  • If approved, we'll repair or replace the paddle at no cost to you, including return shipping for the approved claim — a full refund is issued only if a replacement isn't available
  • The warranty covers the original purchaser only and is not transferable